Guidance for specific issues, answers to questions, and overall best practices when using DISCO.
Articles
Tracks are stuck on "Transcoding..." during upload
If your track upload is stuck on “Transcoding…,” this guide helps you troubleshoot and resolve the delay fast to keep your workflow moving.
Video streaming and downloading issues
Learn how to fix glitchy video playback or missing audio when streaming or downloading videos on DISCO. Includes tips for encoding and format compatibility.
Clearing Local Storage in your web browser
Having trouble saving work or seeing “Local storage unavailable” in DISCO? Learn how to clear local storage in Chrome, Safari, Firefox, and more to resolve browser issues.
Enabling third-party storage in your web browser
Learn how to enable third-party storage in your web browser to resolve Local Storage access errors. Step-by-step instructions for Google Chrome and more.
Issues with the DISCO Bulk Uploader
Having trouble with the DISCO Bulk Uploader? Learn how to fix login, upload, and connectivity issues on Mac and Windows, plus tips to prevent sleep mode interruptions and manage large uploads.
What to do if you receive a "Login alert" email from DISCO
Received a login alert from DISCO? Here’s what it means and how to verify or secure your account if unexpected activity is detected.
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Need help with DISCO? Reach out to our support team for personalized assistance, troubleshooting, or account questions.