This sections provides a collection of troubleshooting tips and general guidance to help you resolve some issues you may encounter while using DISCO. If your issue is not listed here, or if it persists, you can also find information on how to contact our Support team for further assistance.
Articles
If your track upload is stuck on “Transcoding…,” this guide helps you troubleshoot and resolve the delay fast to keep your workflow moving.
Learn how to fix glitchy video playback or missing audio when streaming or downloading videos on DISCO. Includes tips for encoding and format compatibility.
Having trouble saving work or seeing “Local storage unavailable” in DISCO? Learn how to clear local storage in Chrome, Safari, Firefox, and more to resolve browser issues.
Learn how to enable third-party storage in your web browser to resolve local storage access errors. Step-by-step instructions for Google Chrome and more.
Having trouble with the DISCO Bulk Uploader? Learn how to fix login, upload, and connectivity issues on Mac and Windows, plus tips to prevent sleep mode interruptions and manage large uploads.
Received a login alert from DISCO? Here’s what it means and how to verify or secure your account if unexpected activity is detected.
Need help with DISCO? Reach out to our support team for personalized assistance, troubleshooting, or account questions.
When downloading a DISCO Playlist using the Safari web browser on macOS, you may find that the downloaded folder contains only one file instead of all the files you expected. This is a known macOS behavior that affects zip file downloads, and it...