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When you upload audio and video files to DISCO in a format other than MP3 and MP4, they will first be transcoded: For more information on transcoding, check out this article . The transcoding process is usually pretty quick, but if your uplo...

I uploaded a video, but when I stream it seems glitchy, choppy, or stalls. This sometimes occurs when MP4 videos are uploaded to DISCO without being fully optimized for playback. MP4 is the default video format we use for streaming in web brows...

This troubleshooting step can help to clear up intermittent issues when performing actions in DISCO. At a glance If you experience an issue with saving your work or performing some other action in DISCO, and you see this "Local storage unavail...

For DISCO to work properly, you can enable third-party storage access for DISCO using Chrome , Firefox , Safari , or Edge . At a glance This error will appear if your browser has blocked third-party apps from accessing Local ...

Below are some helpful tips and troubleshooting steps to try if your uploads in the DISCO Bulk Uploader aren't working properly. If you've already tried these steps without success, or none of these issues apply, contact our Support team and we'...

When we detect suspicious login activity on your DISCO account, such as a login from a country you have never logged in from, we automatically send an email alerting you to this activity. What you need to know This email is sent from...

Please feel free to get in touch with us anytime 😊 Help and support If you have support questions, browse our Support Center or reach out to our support team: Chat Open the Support menu (question mark) in the bottom right corner of your DI...