We're sorry to see you go 😔
Before cancelling, please feel free to contact our Support team if there's anything we can assist you with to improve your DISCO experience.
If you'd rather make changes to your subscription, check out this article.
Step-by-step: Cancelling your subscription
IMPORTANT: We are currently updating our billing infrastructure, and as a result of this, self-serve cancellation may be temporarily disabled for some users. If a chat window opens up after Step 4, please follow the prompts and one of our Support agents will assist you with cancelling your subscription as soon as possible.
- In the top-left corner of your DISCO, click on your DISCO Business Name to open the menu.
- Select Settings and Account.
- Under Workspace Settings, select Billing & Subscriptions.
- Click the Cancel subscription button.
- A confirmation window will appear. If you're sure, click the Proceed to cancellation button.
- Select a reason for the cancellation. Then click the Cancel subscription button.
IMPORTANT: For some users, a chat window may open after Step 4 as a temporary measure. Please follow the prompts and one of our Support agents will assist you with cancelling your subscription as soon as possible.
