Updating Your Subscription

You can make changes to your base plan, billing frequency (annual vs. monthly), add-ons, number of User Seats, and number of Tracks right from within your DISCO!

At a glance

All plan changes can be initiated from your account settings:

Only Admins in your DISCO can initiate plan changes.

Changing your base plan

Plus and Pro plan users

Users on the Plus plan (who wish to upgrade to Pro) and on the Pro plan (who wish to downgrade to Plus) can make these changes without assistance from our Support team!

If you'd like to switch from Plus or Pro to any other plan, please contact our Support team for assistance.

Use the following instructions to switch from Plus to Pro or Pro to Plus:

1. In the top-right corner of your DISCO, open Settings (the person icon) and select Settings and Account.
2. Under Workspace Settings, select Billing & Subscriptions.
3. Here you'll see the plan you're currently on. Click the Change Plan button.
   
4. Optional: When switching to a new plan, from the Choose base plan screen, you can toggle to switch between Monthly billing and Annual billing.
   
5. On the Choose base plan screen, click the Upgrade to Pro or Downgrade to Plus button.
   
6. On the Confirm plan details screen, you'll see your New plan vs. your Previous plan and the details for each.
   
7. Under Billing details, there's a breakdown of what will be Billed monthly or annually, depending on your selection. If applicable, you'll also see any Credits balance and Credits applied, as well as how much (if any amount) will be Billed today.
   
8. If all looks good, scroll down to the bottom of the page.
   • If you're downgrading, you'll see a Reduced features list. Check the box that says I understand that I'll lose access to these features, and agree to the plan change. Then click the Confirm new plan button.
     
   • If you're upgrading, click the Confirm new plan button.
9. Your Billing and Subscriptions page will now reflect your new base plan.

Artist, Enterprise, and Supervisor plan users

Reach out to our Support team for assistance with changing your plan.

Changing your billing frequency

These changes are handled by our Support team.

To keep the same base plan, but change your billing frequency from monthly to annual or from annual to monthly:

1. In the top-right corner of your DISCO, open Settings (the person icon) and select Settings and Account.
2. Under Workspace Settings, select Billing & Subscriptions.
3. On the right side of the page, click on the link that says Switch to annual or Switch to monthly.
   
4. This will open a chat window where you can request assistance from our Support team.

Updating your Track quota

1. In the top-right corner of your DISCO, open Settings (the person icon) and select Settings and Account.
2. Under Workspace Settings, select Billing & Subscriptions.
3. Under Inclusions, click the link to Add/remove tracks.
   
4. From the Add Seats & Tracks window, under Tracks, click to open the drop-down and select a new number of Tracks.
5. You'll be able to see how much you'll be charged for this change before confirming. Once you're ready, click the Update Plan button.
   

Updating your User Seat quota

1. In the top-right corner of your DISCO, open Settings (the person icon) and select Settings and Account.
2. Under Workspace Settings, select Billing & Subscriptions.
3. Under Inclusions, click the link to Add/remove seats.
   
4. From the Add Seats & Tracks window, under Seats, click to open the drop-down and select a new number of seats.
5. You'll be able to see how much you'll be charged for this change before confirming. Once you're ready, click the Update Plan button.
   

Cancelling your subscription

Visit this article for more information.

DISCO is legally required to collect sales tax on all annual and monthly subscription charges for states that collect sales tax on digital subscriptions within the United States.

Frequently Asked Questions

Which US states are currently charging sales tax on subscriptions?

• Hawaii
• Maryland
• New York
• Ohio
• Tennessee
• Texas
• Washington

This list will be updated if more states implement sales tax requirements. If your state adds a sales tax requirement, we would then be required to add sales tax to your subscription. This change would happen automatically, and you would see sales tax added to your next bill.

How do you determine my tax rate?

Your tax rate is determined by your billing address and zip code. Please note tax rates vary by state, city, and local jurisdiction and are based on the rates applicable at the time of charge. These amounts can change over time with the state and local tax requirements.

Why should I update my billing information?

You should make sure your billing information in your DISCO account is up to date to ensure that you are paying the correct tax rate (e.g. that you are not paying more taxes than necessary). An inaccurate or incomplete billing address could subject you to a higher tax rate.

If you need to update your billing information, please contact our Support team and we can assist you with this.

What happens if sales tax becomes required in my state?

If your state adds a sales tax requirement, we would then be required to add sales tax to your subscription. This change would happen automatically, and you would see sales tax added to your next bill.

Additional Resources

For more information on tax rates by state, please refer to your state's official government website.

We recently updated our pricing plan structure and retired our Lite plan. For this reason, signing up for or switching to the Lite plan is no longer supported. Users previously on our Lite plan have been migrated to a new one and have been contacted directly with more details. Below you'll find the answers to some common questions related to this change.

Q: Why did you retire the Lite plan?

By streamlining our plan offerings, we believe our users will gain access to the features they need to get the most out of their DISCO experience.

Q: What if I don't want to change plans?

That's totally understandable, but as the Lite plan is no longer available, the only other option in this case would be to cancel your DISCO subscription. If there's any questions we can answer to give you peace of mind about this change, please feel free to contact our Support team. We're here to help!

Q: Can I cancel my subscription?

We're sad to see you go, but yes, please contact our Support team to cancel your DISCO subscription.

Q: What features do I gain access to if I move from the Lite plan to the Artist plan?

You'll gain access to these great features:

• 320kbps transcode option
• Custom file names for tracks and zips
• WAV ↔ AIFF converter
• Assigned URLs
• Playlist format settings
• Kill share URLs
• Channels (not limited)
• Advanced playlist stats
• Insights (limited)

Q: What features do I gain access to if I move from the Lite plan to the Plus plan?

You'll gain access to these great features:

• 320kbps transcode option
• Custom file names for tracks and zips
• Metadata editing via CSV
• Assigned URLs
• Playlist format settings
• Kill share URLs
• Email creator
• Channels (not limited)
• Advanced playlist stats
• Insights (limited)
• Reports (limited)

Q: What are the differences between the Artist plan and the Plus plan?

The Artist plan was designed for artists, bands, composers, songwriters, and producers, while the Plus plan is geared towards music businesses. Some highlights for each include:

• The Artist plan comes with unlimited Tracks and free Auto-tagging (with no Discovery Suite subscription required).
• The Plus plan starts at 1,000 Tracks and comes with our Email Creator tool.

For a side-by-side comparison, check out our pricing page.

Q: When will I be charged the new price for the new plan?

Regardless of whether or not you were on a monthly or annual Lite subscription, your current subscription costs for Lite will remain in effect through the end of 2024. Upon your first renewal in 2025, you'll be charged the new price for your new plan.

Examples:

• If you were on a monthly Lite subscription, you'll be charged your current monthly rate (from the Lite plan) through the end of 2024. Upon your first renewal in January 2025, you'll be charged the new price for your new plan and each month thereafter.
• If you were on an annual Lite subscription, and your renewal is upcoming in 2025, you'll be charged the new price upon that renewal.
• If you were on an annual Lite subscription, and your renewal is upcoming before the end of this year (e.g. December 2024), you'll be charged your current annual rate (from the Lite plan) on this year's renewal (e.g. December 2024). Upon your next renewal in 2025 (e.g. December 2025), you'll be charged the new price for your new plan.

Q: I also subscribed to the Discovery Suite. How will that be affected?

Your Discovery Suite subscription (which is a separate add-on feature pack) will not be affected by this change.

Q: Can I also subscribe to the Discovery Suite if I switch to the Artist plan?

Yes, you can, but the Artist plan does come with free Auto-tagging, which is a core feature of our Discovery Suite.

We're sorry to see you go 😔 

Before cancelling, please feel free to contact our Support team if there's anything we can assist you with to improve your DISCO experience.

If you'd rather make changes to your subscription, check out this article.

Step-by-step: Cancelling your subscription

The following steps are applicable to users on our Artist, Plus, and Pro plans. Users on our Enterprise plans must contact us for assistance.

1. In the top-right corner of your DISCO, open Settings (the person icon) and select Settings and Account.
2. Under Workspace Settings, select Billing & Subscriptions.
3. Click the Cancel subscription button.
   
4. A confirmation window will appear. If you're sure, click the Proceed to cancellation button.
   
5. Select a reason for the cancellation. Then click the Cancel subscription button.